Lockouts and last-minute rescheduling requests are not only an inconvenience but can also be very costly for residential cleaning companies. It's not uncommon for cleaners to spend significant amounts of time and money traveling to and from client appointments, and unexpected cancellations can often lead to lost revenue. 

To protect themselves from such situations, most home cleaning services have established policies that help them recover their costs when clients cancel appointments or fail to provide access to their homes. These policies are typically outlined in the welcome packets provided to new clients, ensuring that everyone is aware of their responsibilities and the consequences of failure to comply with the terms of the agreement.